JOB TITLE: IT Manager, eCommerce
JOB TYPE: Full-time/Permanent
LOCATION: Toronto, ON
COMPENSATION: 75k-120k

TAME Search (www.tameinc.com) is seeking an e-commerce expert with solid retail experience for their client in Toronto

POSITION PURPOSE:

The E-Commerce Manager will be responsible for developing and driving key strategic programs and initiatives that integrate online business with our Client’s stores organization.

Key initiatives include Sap Order Integration, Buy Online Pick Up in Store, Buy Online Return to Store, Special Order and Appliance Ordering. Utilizing industry-leading Web technologies, he/she will work with IT teams and business partners to understand the strategic initiatives and deliver leading edge online capabilities.

The E-Commerce Manager will be expected to apply advanced problem-solving techniques and coordinate with core team members to identify and implement innovative solutions supporting complex business logic.

OVERVIEW:

The E-Commerce Manager will work closely with internal and external constituents and be charged with executing projects against aggressive schedules. He/she will manage the project life cycles, from requirements definition to production implementation, with emphasis on design, development, testing, implementation and support. As the principle driver of these initiatives, this person will work across functional groups to coordinate efforts and ensure success. The E-Commerce solution will leverage functionality currently being developed for the US HD.com initiatives as well as utilizing SAP functionality as a foundation.

RESPONSIBILITIES:

• Manage development and execution of strategic store integration initiatives to ensure optimal connectivity between stores and the e-commerce site.
• Manage a team in designing and developing a large-scale hardware and software web infrastructure to support E-commerce for the Canadian business group.
• Follow approved project guidelines and methodologies for designing, developing, and implementing system solutions.
• Lead E-Commerce initiatives throughout the project lifecycles including discovery and initial assessment, requirements definition, project design, development, implementation and support, as well as ongoing measurement and reporting. Develop supporting processes as needed.
• Responsible for project budget, goals, and schedules. Manage variances and communicates progress and issues to Executive Steering Committee.
• Coordinates all testing aspects of an E-Commerce initiative: unit testing, quality assurance testing, integration testing, performance testing, and user acceptance testing.
• Coordinate training and rollout plans for system initiatives related to E-Commerce.
• Interface with Business Stakeholders, IT Infrastructure teams, and Development teams to ensure that business requirements are properly supported.
• Be knowledgeable on best practices, industry standards, and legal requirements associated with E-Commerce initiatives
• Help integrate E-Commerce initiatives with internal partners in Marketing, IT, Merchandising, Operations, etc.
• Measure ongoing effectiveness of projects against target metrics. Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback

JOB TITLE: Manager, IT Services
JOB TYPE: Full Time, Permanent
LOCATION: Winnipeg, MB
COMPENSATION: $60,000 to $70,000

TAME Search (www.tameinc.com) is seeking an innovative IT professional with at least 3 years experience in a supervisory/management role for their client in Winnipeg.

As the Manager IT Services, this position is responsible for day to day management of a profession,al team responsible for the installation, maintenance, upgrade, and optimization of local & wide area network resources, including wiring, workstations, and servers for internal and external clients. Support and provide a professional team responsible for customer assistance for technology clients.

JOB RESPONSIBILITIES:

1. Provides leadership to the technology staff by hiring qualified staff, providing direction, setting clear objectives, coaching & personal feedback. Develops teamwork within the staff by valuing and celebrating team wins as much as individual successes.
2. Directly manages individual staff performance through performance reviews and compensation recommendations. Demonstrates a strong coaching/mentoring mindset; spends one-on-one time to support, coach & reinforce positive behaviour & change negative behaviour. Gets the most out of people; rewards successful performance and deals with substandard performance quickly and fairly. Counsels and disciplines employees, as appropriate.
3. Profitability and achievement of financial objectives for infrastructure business and achievement of all financial objectives.
4. Coordinate internal support activities with credit union clients, internal managers, and staff, external activities with credit union clients.
5. Insure that CURO computing and security policies and customer service standards are implemented, maintained, and enforced.
6. Monitor and maintain all internal & client credit union computer systems and network availability for maximum uptime and security.
7. Designate staff assignments, establish work priorities, and evaluate cost and time requirements to establish professional and efficient service.
8. Determine need and implement hardware and software upgrades and security tools to workstations, network, and servers as needed.
9. Develop staff abilities through either cross-training or formalized training.
10. Assist staff as necessary for escalation and resolution of non-routine service calls and requests.
11. Performs other related duties, as assigned.

Contract: Start Date - ASAP

End Date: May 30th, 2011

PeopleSoft Financial AR & Billing exp., strong PeopleSoft consulting skills lead analysis phase for existing PeopleSoft environment

Contract Start Date: ASAP End Date around May 30th, 2011

PeopleSoft HR TAM/Candidate Gateway Experience, must have strong PeopleSoft Skills to lead analysis Phase.

JOB TITLE: Business Intelligence Specialist / Cognos Developer
JOB TYPE: Contract 9 months+
LOCATION: Toronto
COMPENSATION: to $75/hr.

SWGi (www.swgi.ca) has an immediate opportunity BI professional (Cognos) for a contract with their government client.

The Business Intelligence Specialist is required to:

- Analyze predefined/ad-hoc reporting requirements, performance measure requirements and provide guidance on the reporting system architecture;
- Work closely with Senior Business Analyst, DBA and ETL Programmer to clarify and confirm business requirements and system design;
- Perform systems analysis;
- Create and maintain Framework Manager models to accommodate incremental implementation;
- Create and maintain a Report Studio model and develop all required predefined reports;
- Design and implement Analysis Studio (cubes) and Query studio models based on program analysis and ad hoc reporting requirements;
- Create Metrics Manager model to support program measurements and evaluations;
- Assist Senior Business Analyst in the development of repeatable data management procedures;
- Create system operation documents;
- Provide on-the-job training to ADP staff on the use of the Cognos tool;
- Perform unit testing;
- Produce technical documentation according to standards; and
- Transfer skills and knowledge to selected staff.

Specific deliverables include:

- Framework Manager Model
- Report Studio Model
- Pre-defined reports
- Query Studio Model
- Analysis Studio Cube(s)
- System operational procedures/documents

JOB TITLE: Bilingual NOC Technician, Level 1 - Markham
JOB TYPE: Full-time (perm)
LOCATION: Markham
COMPENSATION: Negotiable based on experience

JOB TITLE: Bilingual NOC Technician, Level 1 - Ottawa
JOB TYPE: Full-time (perm)
LOCATION: Ottawa
COMPENSATION: Negotiable based on experience

JOB TITLE: Bilingual NOC Technician, Level 2 - Ottawa
JOB TYPE: Full-time (perm)
LOCATION: Ottawa
COMPENSATION: Negotiable based on experience

JOB TITLE: Bilingual NOC Technician, Level 2 - Markham
JOB TYPE: Full-time (perm)
LOCATION: Markham
COMPENSATION: Negotiable based on experience

Maplehill Group (www.maplehillgroup.com) is seeking highly experienced, bilingual (Eng/Fr) NOC professionals for their Telecom client. Positions available in Ottawa and Markham Ontario.

SUMMARY

The Network Operations Center Technician will be an integral part of the Networks Operations Team directly responsible for assisting internal and external customers, trouble-shooting of new and existing incidents as well as network and customer facing problems. Preference will be given to those who communicate in both French and English.

MAIN RESPONSIBILITIES

Characteristic responsibilities include, but are not limited to:

- Handle escalations from Level 1 technicians, as well as from internal and external customers.
- Provide coaching to Level 1 technicians on technical and customer service skills.
- Receive customer requests for assistance via e-mail and telephone in French and English, if required.
- Respond to reported incidents according to the best practices of Customer Service.
- Take ownership of customer incidents and resolve them as per guidelines set by departmental and established corporate Key Performance Indicators (KPIs).
- Provide ongoing communication with customers during time of outage or service impact.
- Pro-actively act on events reported by various network monitoring tools.
- Document all customer interactions and troubleshooting steps in ticketing system.
- Perform initial troubleshooting and escalate internally to Level 3 technician, if necessary.
- Perform tests of newly installed circuits.
- Perform work in accordance with the provisions of the Canada Labour Code and all corporate/departmental policies and procedures related to Occupational Health and Safety.
- Perform other related duties as assigned.

JOB TITLE: Construction Coordinator
JOB TYPE: Full-time
LOCATION: Barrie, Ontario
COMPENSATION: negotiable based on experience

Maplehill Group (www.maplehillgroup.com) requires a professional with at least 5 years construction / design experience in OSP electrical or communication distribution systems.

As a member of the Field Operations team, as the Construction Coordinator will be directly responsible for designing and coordinating new municipal and wide area network service installations, service and network upgrades, rebuilds and project planning.

MAIN RESPONSIBILITIES

• Conduct field site walks with customer / building representatives to determine construction requirements and develop construction estimates.
• Coordinate, direct and schedule construction activity for assigned projects ensuring that they meet determined deadlines, costs, quality of drawings and that all components of the project adhere to current standards and all applicable construction laws. 
• Apply for and manage all third party permits / consents, as applicable for the assigned project(s). 
• Determine the necessary external resources for executing the projects using provided estimating templates. 
• Transmit necessary deadlines in obtaining authorizations to the satisfaction of internal/external customers. 
• Organize quotation requests, quotation analysis in terms of awarding construction contracts as applicable. 
• Responsible for all negotiations with contractors of external services. 
• Coordinate material, lines, antennas, hardware orders that must be delivered to contractors. 
• Regularly visit the construction sites to ensure that not only that all of the work is being accomplished in parallel with safety legislation, but to direct the contractors in project problem solving to ensure deadline adherence. 
• Review all constructed drawings for accuracy with appropriate staff prior to submission to GIS / Records. 
• Review / Approve and or reconcile project specific contractor invoicing. 
• Perform work in accordance with the provisions of the Canada Labour Code and Regulations and all corporate/departmental policies and procedures related to Occupational Health and Safety. 
• Perform other related duties as assigned by supervisor.